By creating an account and using topgra's platform, you agree to be bound by these Terms and Conditions. Please read this agreement carefully before proceeding.
These Terms constitute a legally binding contract between you and topgra. By registering an account, you accept all provisions outlined in this document.
You must be a resident of Indonesia and at least 21 years of age to use topgra. Age verification is mandatory during the KYC process — underage gambling is strictly prohibited.
topgra operates under an international gaming license. We enforce strict anti-fraud measures, AML policies, and responsible gaming protocols across all player activity.
For the purposes of these Terms and Conditions, the following definitions apply:
You must meet the following eligibility criteria to register and maintain an account on topgra:
Important: topgra reserves the right to request proof of age and residency at any time. Failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of any pending withdrawals.
To create an account on topgra, you must:
You may register only one account on topgra. Opening multiple accounts, whether under different names or using different contact details, is strictly prohibited and constitutes a material breach of these Terms. topgra reserves the right to close duplicate accounts without notice and to void all bets placed through such accounts. Any winnings derived from duplicate accounts will be forfeited.
You are solely responsible for maintaining the confidentiality of your username, password, and any other login credentials associated with your topgra account. You agree to:
topgra is not liable for any loss or damage arising from your failure to comply with these security obligations.
topgra is required by law and by the terms of our international gaming license to verify the identity of all players. Before you can make your first withdrawal, you must complete the KYC verification process by submitting the following documents:
topgra aims to review and approve KYC submissions within 24 hours during business hours (Monday to Sunday, 09:00 to 22:00 WIB). If additional information is required, our compliance team will contact you via email or in-app messaging. Failure to provide requested documentation within seven days may result in account suspension.
In certain circumstances, topgra may require additional documentation or information as part of an enhanced due diligence process. This may include:
Your cooperation with these requests is mandatory. Refusal to comply will result in permanent account closure and forfeiture of any funds held in the account.
topgra accepts deposits and processes withdrawals via the following Indonesian payment channels:
All transactions are processed in Indonesian Rupiah (IDR). topgra does not accept cryptocurrency, credit card, or debit card payments at this time.
Deposits made via bank transfer or e-wallet are typically credited to your topgra account within 5 to 15 minutes during banking hours. Deposits made outside of banking hours may experience delays until the next business day. topgra does not charge any fees for deposits, but your bank or e-wallet provider may impose transaction fees — please check with your financial institution.
The minimum deposit amount is Rp 50,000. The maximum deposit amount per transaction is Rp 50,000,000. Players who require higher deposit limits may contact our VIP support team for consideration.
Withdrawals are processed during the following hours:
All withdrawal requests are subject to security review. First-time withdrawals and withdrawals exceeding Rp 10,000,000 may require additional verification and may take up to 24 hours to process.
The minimum withdrawal amount is Rp 100,000. The maximum withdrawal amount per transaction is Rp 100,000,000. Players may request multiple withdrawals per day, subject to the aggregate daily limit of Rp 500,000,000.
topgra does not charge withdrawal fees. However, your receiving bank or e-wallet may impose transaction fees or currency conversion charges. These fees are beyond topgra's control and are the sole responsibility of the player.
topgra operates a strict anti-money laundering policy in compliance with international standards. All deposits must be wagered at least one time (1× rollover) before a withdrawal request can be processed. This requirement applies to both bonus and non-bonus funds. Withdrawals must be made to the same payment method used for the corresponding deposit, unless otherwise approved by topgra's compliance team.
topgra may offer bonuses and promotions to players from time to time. Participation in any bonus or promotion is entirely voluntary. By claiming a bonus, you agree to the specific terms and conditions attached to that offer, which will be clearly stated on the promotion page.
All bonuses are subject to wagering requirements before any winnings derived from the bonus can be withdrawn. The standard wagering requirement is 5× the bonus amount unless otherwise stated in the promotion terms. For example, a Rp 1,000,000 bonus requires Rp 5,000,000 in total wagers before withdrawal.
Not all games contribute equally toward fulfilling wagering requirements. Unless otherwise specified, the following contribution rates apply:
topgra reserves the right to void bonuses and confiscate any winnings derived from bonus abuse, including but not limited to:
Players found to be abusing bonuses will have their accounts permanently closed and all funds forfeited.
topgra reserves the right to refuse or limit any bet at any time without providing a reason. Once a bet is confirmed and a transaction ID is issued, the bet is considered final and cannot be canceled or amended.
All odds are subject to change up until the moment a bet is placed. Once a bet is accepted, the odds displayed at the time of acceptance are locked in and will not change, even if the market odds fluctuate thereafter. topgra uses third-party data providers to determine official results for sporting events. In the rare event of a dispute, the result as determined by the official governing body of the sport will be considered final.
Bets may be voided in the following circumstances:
When a bet is voided, the stake is returned to your account in full, but no winnings are paid.
topgra reserves the right to impose maximum payout limits on certain bet types or events. The standard maximum payout per bet is Rp 500,000,000 unless otherwise stated. Parlay bets (mix parlay) are subject to a maximum payout of Rp 250,000,000 per ticket.
topgra is committed to promoting responsible gaming. We provide the following tools to help you manage your gambling activity:
To activate any of these tools, contact our support team via live chat or email at [email protected].
topgra has zero tolerance for underage gambling. All players must be 21 years of age or older. We conduct mandatory age verification during the KYC process and reserve the right to request additional proof of age at any time. Parents and guardians are encouraged to use internet filtering software to prevent minors from accessing gambling websites.
The following activities are strictly prohibited on topgra:
Violation of any of these prohibitions will result in immediate account closure and forfeiture of all funds.
topgra reserves the right to temporarily suspend your account if we suspect:
During a suspension, you will not be able to place bets or request withdrawals. Suspensions will remain in place until the matter is resolved to topgra's satisfaction.
topgra may permanently close your account if you:
Upon permanent termination, any remaining balance in your account will be forfeited if the closure is due to a breach of these Terms. If the closure is voluntary (e.g., self-exclusion), your balance will be returned to you after deducting any applicable fees or outstanding obligations.
topgra provides the platform "as is" and "as available" without any warranties of any kind, whether express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.
To the maximum extent permitted by law, topgra shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of profits, data, or goodwill. Our total liability to you for any claim arising from these Terms shall not exceed the amount of funds held in your topgra account at the time the claim arose.
topgra is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, internet service provider failures, or government restrictions.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which topgra holds its gaming license. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
If you have a complaint or dispute regarding your topgra account or any bet you have placed, please follow this process:
You agree that any dispute with topgra will be resolved on an individual basis and not as part of a class action, consolidated action, or representative action. You waive your right to participate in any class action lawsuit against topgra.
If you have any questions about these Terms and Conditions, or if you need to contact topgra for any reason, please use the following channels:
Acknowledgment: By registering an account on topgra and using our platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any provision of these Terms, you must not use the platform and should close your account immediately.
If anything in these Terms and Conditions is unclear, our support team is available 24/7 to help. You can also explore our FAQ page for quick answers to common questions.