topgra is committed to protecting the privacy and security of your personal data. This policy explains what information we collect, how we use it, and the rights you hold over your data.
All data transmitted between your device and topgra's servers is protected by industry-standard 256-bit SSL encryption — the same standard used by major banks and financial institutions worldwide.
topgra does not sell, rent, or share your personal data with third parties for marketing purposes. Data is shared only with licensed service providers essential to platform operations, under strict contractual obligations.
You have the right to access, correct, and request deletion of your personal data at any time. Contact our support team to exercise these rights — we will respond within 30 days of any verified request.
topgra ("we," "us," "our") operates the online betting and casino platform accessible at topgra.cam. This Privacy Policy describes how topgra collects, processes, stores, and protects personal data provided by players and visitors located in Indonesia and other jurisdictions where our platform is accessible.
By registering an account on topgra, depositing funds, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the practices described in this policy, you should not use the topgra platform.
This policy is to be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated herein by reference.
Indonesian Players: topgra specifically serves players who are residents of Indonesia and are at least 21 years of age. All personal data collected from Indonesian players is handled in accordance with applicable international data protection standards. We take the privacy of our Indonesian player base seriously and operate with transparency about every data practice described in this document.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
When you create a topgra account, we collect the following information:
As part of our mandatory Know Your Customer (KYC) verification process, we collect:
When you make deposits, place bets, or request withdrawals, we record:
Automatically collected data when you visit or use the topgra platform includes:
When you contact our support team or communicate with topgra in any way, we retain:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, KYC data | Contract performance |
| Age and identity verification (KYC) | KYC documents, registration data | Legal obligation |
| Processing deposits and withdrawals | Transaction data, bank details | Contract performance |
| Fraud prevention and AML compliance | Transaction data, technical data, KYC data | Legal obligation / Legitimate interests |
| Providing customer support | Communications data, account data | Contract performance |
| Responsible gaming monitoring | Transaction data, usage data | Legal obligation / Legitimate interests |
| Platform analytics and improvement | Technical data, usage data | Legitimate interests |
| Promotional communications (opt-in) | Email address, preferences | Consent |
| Legal compliance and dispute resolution | All relevant data categories | Legal obligation |
topgra processes your personal data under the following legal bases:
topgra uses the following categories of cookies when you visit our platform:
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the topgra platform — for example, you may be required to log in more frequently if session cookies are blocked. Strictly necessary cookies cannot be disabled, as they are essential for platform security and operation.
topgra shares personal data with the following categories of third-party service providers, all of whom are bound by strict data processing agreements:
topgra may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies without prior notice if required to do so by applicable law, court order, or our gaming license obligations. This includes disclosures related to anti-money laundering investigations, fraud reporting, and responsible gaming compliance orders.
topgra does not sell, rent, trade, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Any third-party access to your data is limited strictly to what is necessary for the specific service they provide to topgra.
topgra retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Specific retention periods are as follows:
When the applicable retention period expires and there is no other legal basis for continued retention, your data is securely deleted or irreversibly anonymized so that it can no longer be associated with you as an individual.
topgra employs a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or disclosure:
Beyond technical measures, topgra maintains robust organizational policies to protect your privacy:
In the event of a personal data breach that poses a risk to your rights and freedoms, topgra will notify affected players without undue delay — and in any event within 72 hours of becoming aware of the breach — via the email address registered to your account. The notification will describe the nature of the breach, the categories of data affected, and the steps topgra is taking to address and mitigate the incident.
Subject to applicable law and our regulatory obligations, you have the following rights with respect to the personal data topgra holds about you:
How to Exercise Your Rights: To submit a data rights request, contact our Data Protection team at [email protected] with the subject line "DATA RIGHTS REQUEST." Please include your registered username, the right you wish to exercise, and a brief description of your request. We will acknowledge your request within 5 business days and provide a full response within 30 days. Identity verification may be required before we can process your request.
topgra's platform is strictly for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a player has provided false information about their age during registration and is in fact under 21, we will immediately close the account, void all transactions, and securely delete all personal data associated with that account.
Parents and guardians who believe that a minor may have registered on topgra should contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action.
topgra reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When material changes are made, we will notify active players via the email address registered to their account at least 14 days before the updated policy takes effect.
The "Last Updated" date at the top of this document reflects the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how topgra protects your data. Continued use of the platform after the effective date of a revised policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests related to this Privacy Policy or topgra's data practices, please contact us through any of the following channels:
Acknowledgment: By using the topgra platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
Your deposited funds are held in segregated accounts separate from topgra's operational capital. Even in the unlikely event of financial difficulty, your balance remains protected and accessible.
topgra applies internationally recognized data protection principles — purpose limitation, data minimization, storage limitation, and integrity — to all personal data we process, regardless of where our servers are hosted.
Promotional emails and WhatsApp messages are entirely opt-in. You can withdraw marketing consent at any time by contacting support or using the unsubscribe link in any marketing email. Transactional messages related to your account cannot be opted out of.
Our support team is available around the clock to answer any questions about how topgra handles your personal data. You can also explore our full Terms & Conditions or visit the FAQ for quick answers.